Customer Service Policy

Last Modified November 8, 2013.

TALON Ordnance makes every effort to provide complete customer satisfaction. We want every experience you have with TALON to be pleasant and rewarding. TALON wants to be known not only as the maker of the finest weapons in the firearms industry, but also as the company with the best service policy and customer service in the firearms industry.

If you are unhappy with a product, service, or how you have been treated at TALON Ordnance, feel free to call or email our Customer Service department at contact@talonordnance.com or by calling (601) 856-3500 x228.

In the event that you need to return a product for service, a return authorization number will be required. Please call a Customer Satisfaction Representative at (601) 345-8678 to obtain this authorization number prior to shipment. Be sure to include this number on the outside of your package and on all correspondence.

All prices are subject to change without notice. For the most current pricing, please call (601) 856-3500 x228 or visit our website at www.talonordnance.com.

DISCLAIMERS: TALON Ordnance, LLC expressly disclaims liability for incidental or consequential damages surrounding the use of its products. TALON expressly disclaims any implied warranty of merchantability or fitness for any particular purpose. Each buyer of TALON merchandise covenants and agrees that the amount of the purchase price shall be the limit of any liability for damage of any kind whatsoever.

As a condition of sale, any controversy or claim arising out of or relating to the sale, shall be settled by the appropriate court exclusively in the jurisdiction of Madison County, Mississippi. Buyers unequivocally consent to the sole jurisdiction of the courts of Madison County, Mississippi regardless of the existence of alternative venues and/or conflict of laws. The buyer fully covenants and agrees that no claim shall be actionable unless commenced within one year from the date of sale irrespective of conflicting statutes of limitation.

No parts sold by us are intended for installation except by a trained gunsmith, and parts and firearms sold by us are only intended for factory specification standard velocity ammunition. Firing reloaded ammunition expressly voids any and all factory warranties as they may have otherwise applied.